REFUND & RETURN POLICY

Last updated: September 17, 2026

At AVELISSEZ™, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. 30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

• Be unused and unworn.
• Be in its original condition.
• Be clean and free from stains, odors, hair, or other signs of use.
• Include the original packaging where reasonably possible.
• Not have been washed, damaged, altered, or otherwise used.

Because our products are worn directly against the skin, for hygiene reasons we cannot accept returns of products that have been worn or washed, unless the product is defective or otherwise covered by applicable consumer law.

2. How to Request a Return

To request a return, please contact us at:

Email: avelissez@gmail.com

Please include:

• Your full name.
• Order number.
• Date of purchase.
• Reason for the return.
• Photos of the product if the product is defective or damaged.

We will review your request and provide you with the appropriate return instructions.

Please do not send your purchase back to the sender's address without first contacting us.

3. Damaged or Defective Products

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at avelissez@gmail.com and provide photographs showing the issue.

If the issue is confirmed, we may offer:

• A replacement product;
• A partial refund; or
• A full refund,

depending on the circumstances and applicable consumer protection laws.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within the applicable return period, provided that the product meets our return conditions.

Return shipping costs for change-of-mind returns may be the responsibility of the customer, unless otherwise required by applicable law.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider or financial institution additional time to process the refund and make the funds available to you.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider.
3. Contact your bank or card issuer.

If you have completed these steps and still have not received your refund, contact us at:

avelissez@gmail.com

7. Exchanges

We do not guarantee direct exchanges for different sizes or colors.

If you require a different size or color, please contact us at avelissez@gmail.com and we will advise you of the available options.

8. Sale Items

Discounted or promotional products are subject to the same consumer rights and return conditions described in this policy, unless otherwise stated or prohibited by applicable law.

9. EU / EEA Consumer Rights

If you are located in the European Union or European Economic Area, you may have a statutory right of withdrawal of 14 days from the day you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

Where applicable, you may exercise this right without giving a reason.

The statutory right of withdrawal is subject to the exceptions and conditions established by applicable law, including applicable exceptions concerning sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country.

10. Statutory Consumer Guarantees

Nothing in this Return & Refund Policy affects your mandatory statutory rights as a consumer.

If a product is defective, does not conform to the contract, or otherwise fails to meet mandatory legal requirements, you may have additional rights under applicable consumer protection legislation.

11. Contact

If you have any questions regarding returns, refunds, or exchanges, please contact us:

AVELISSEZ™
Email: avelissez@gmail.com
Address: Calle Sierna 10, 49871 Villardondiego, Zamora, Spain

Please note: This policy does not limit any rights you may have under applicable consumer protection laws.